Delivery

WE DO NOT SEND OUT ALCOHOL TO ANY NON UK MAINLAND ADDRESS.

Orders are delivered via our couriers to the specified address given upon ordering. Although every effort will be made to deliver goods as ordered between 9am & 5pm within 24 / 48 hours after ordering, Hunters Biltong can not accept responsibility for delays due to circumstances beyond our control. If you are not available to sign or accept your parcel on the delivery date, your parcel will be taken to the couriers nearest depot where you should arrange for collection or re-delivery at your own cost. If you are not sure please have your orders delivered to your work address. Any special request should be noted with your order. If you request for items to be left outside of the property and the item is confirmed by our courier company to have been left at the location given but when the recipient arrives the package is no where to be seen, Hunters Biltong will not accept any liability. We arranged for a delivery which on your instruction to leave in an unsecure area subsequently goes missing it is unfortunate but is not the fault of Hunters Biltong.

*Delivery of goods over £75.00 is free of charge Up to 12Kgs it is then 35pence per kg thereafter, this will be charged separately to the order and payment can be made over the phone with card or by Paypal prior to dispatch (dependant on order value) .

*Additional costs may be added for delivery outside of the UK mainland, these areas include northern parts of Scotland, British Isles and Ireland.

Delivery Costs

Free delivery for orders over £75.00 and £6.95 for orders under £75.00 up to 12kgs in weight it is then 38pence per kg thereafter, this will be charged separately to the order and payment can be made over the phone with card or by Paypal prior to dispatch (dependant on order value) .

Delivery Charges (UK mainland only)

Orders up to 15kg and under £75 = £6.95
it is then 38pence per kg thereafter, this will be charged separately to the order and payment can be made over the phone with card or by Paypal prior to dispatch (dependant on order value) .
Deliveries will be conducted from Monday to Friday 8:00 till 17:00
We do not deliver at weekends and public holidays

We cannot guarantee a time for delivery.

With fresh meats the customer must be at the property to sign for it.

Further Information

All meat is sent out fresh unless stated otherwise on the packaging, you can keep refridgerated for 3 days from receipt and then product can be frozen and used within 1 month. Please refrigerate straight away after delivery and consume within 3 days.

Prior information

The consumer Protection(Distance Selling) Regulations 2000
You will be provided with information on your completed order, this will including:

• a description of the goods
• the price including all taxes
• delivery cost where they apply
• arrangements for payment
• arrangements and date for delivery of goods
• the right to cancel the order

ORDERS AND DELIVERY

Orders will be dispatched within 24 / 48 hours after ordering.(excluding orders made on Thursday after 9am, Fridays, weekends and public holidays)

Orders that contain meat / Boerewors should be placed before 12pm on Wednesday.

All orders are checked twice by two members of staff to ensure that you order is correct.

CLAIMS

Claims can be made through the Hunters Biltong by calling us on 0208 591 8221/ 0208 591 3557 or by emailing shop@southafricanshop.com. Any claims made before prior communication with the Hunters Biltong customer service department will not be considered. Orders sent via couriers will not be considered if you sign for them being received in good condition.

a) All goods must be counted if possible upon receipt.
b) All goods need to be checked within 24 hours after receipt.
c) Any claim in respect of the above should be made by telephone to Hunters Biltong service department within 48hr of the delivery.
d) Credit may not be given for goods returned without prior agreement from Hunters Biltong.